Refund policy

At Blued Clothing, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

• Items must be unused, unwashed, and in original packaging with tags attached.

• Refund requests must be made within 7 days of receiving your order.

Refund Options

1. Online Refund (Ship Back to Us)

• Email support@blued.com.ph with:

  • Your order number

  • Reason for return

  • Clear photos of the item (required for all refund requests)

• Our team will review your request and send return instructions.

• Customers shoulder the return shipping cost unless the item is defective, damaged, or incorrect.

• Once inspected, refunds are issued to your original payment method within 7–14 business days.

2. In-Store Refund / Exchange

• Bring the item to any Blued Clothing retail store with a printed copy of your order confirmation email.

• After inspection, you may:

  • Exchange for another item or multiple items of equivalent total value, or

  • Request a refund, which will be credited to your original payment method within 7–14 business days.

Non-Refundable Items

• Sale or clearance items

• Gift cards

• Items not returned in original condition